Are Service Dogs Allowed At Red Lobster

DIGITAL ACCESSIBILITY

Red Lobster is committed to making our websites and digital products accessible to everyone, including to individuals with disabilities, which is fundamental to our core values of Genuine Caring and Hospitality.

Red Lobster has commissioned digital accessibility middleOpens in a new Window (DAC) to undertake quarterly accessibility reviews of our websites and digital products, to make sure they are attainable to and useable past all our customers.

Scarlet Lobster is continuously working to ensure our websites are attainable to all of our guests, nevertheless, on our sites we do have some links to third party websites. We cannot attest to the level of accessibility yous feel once you leave Ruby-red Lobster's sites via i of these links. These include: the Online Ordering organisation, the Gift Card system, and Ruby-red Lobster Careers. Additionally, some third parties have embedded their own programs or interactive tools (known as "widgets") within Reddish Lobster's websites which Red Lobster similarly does not ain or command, and therefore whose compliance cannot exist guaranteed. These include the Interactive Nutrition Menu and the Nutrition Calculator. These problems tin can be circumvented by using the AccessIn Opens in a new Window icon at the bottom of each page, or by using the Contact U.s.a. page to contact the Crimson Lobster Team.

The DAC is a non-profit arrangement that works with clients to help them create digital media that is attainable to all, and that meets best practice accessibility standards. DAC testing process includes in excess of 100 hours of testing by disabled users, coupled with skilful manual technical compliance review against level AA of the Web Content Accessibility Guidelines (WCAG 2.0).

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Guest ACCESSIBILITY

PURPOSE

This policy is intended to come across the requirements of the Client Service Standards included in the Integrated Accessibility Standards nether the Accessibility for Ontarians with Disabilities Human activity. It applies to the provision of goods and services to the public or other 3rd parties, not to the appurtenances themselves.

All goods and services provided by Blood-red Lobster Restaurants shall follow the principles of dignity, independence, integration and equal opportunity.

Argument OF Commitment

Red Lobster Restaurants and each of its concern units recognizes the value of a business concern environment that embraces private differences, including those amidst our guests, employees, business partners and all others in the communities in which we operate, and we are committed to creating and maintaining such an environment. This commitment is based upon the recognition and belief that diversity and inclusion is critical to our power to excel in an increasingly diverse and dynamic market place.

Red Lobster Restaurants Attainable Client Service Plan reinforces our company's core values of being of service, diversity and respect and caring. This policy complies with theAccessibility for Ontarians with Disabilities Act, 2005 (AODA).

THE PROVISIONS OF Appurtenances AND SERVICES TO PERSONS WITH DISABILITIES

Cherry-red Lobster Restaurants will make every reasonable endeavour to ensure that its policies, practices and procedures are consistent with the principles of nobility, independence, integration and equal opportunity by:

Ensuring that all Guests receive the same value and quality
Assuasive Guests with disabilities to do things in their ain ways, at their own pace when accessing goods and services as long as this does not present a prophylactic risk
Considering individual needs when providing goods and services
Communicating in a manner that considers the Guest's inability

THE Utilize OF ASSISTIVE DEVICES

Assistive Devices are divers as technical help, communication device or other instrument that is used to maintain or improve the functional abilities of people with disabilities. Personal assistive devices are typically devices that Guests bring with them such as a wheelchair, walker or a personal oxygen tank that might assistance in hearing, seeing, communicating, moving, animate, remembering and/or reading.

Persons with disabilities may use their ain assistive devices as required when accessing goods or services provided past Scarlet Lobster Restaurants. In cases where the assistive device presents a safe concern or where accessibility might exist an issue, other reasonable measures will be used to ensure the access of goods and services.

SERVICE ANIMALS

An animate being is a service animal for a person with a disability if,

(a) it is readily apparent that the animal is used by the person for reasons relating to his or her disability; or

(b) the person provides a letter of the alphabet from a Regulated Health Professional (including but not limited to physiologist, psychotherapist, chiropractor, nurse, physician, mental wellness therapist, etc.) confirming that the person requires the fauna for reasons relating to the inability.

A Guest with a disability that is accompanied by a service animate being will be welcome to premises that are open up to the public unless otherwise excluded past law. "No pet" policies do not employ to guide dogs, service animals and/or service dogs.

THE USE OF Support PERSONS

A back up person is an individual who accompanies a Guest with disabilities to help the Invitee meet his or her communication, mobility, personal intendance or medical needs or to assist the Guest in accessing goods and/or services. A Guest with a disability who is accompanied by a back up person will be immune to enter Cherry Lobster Restaurants premises together with the back up person and will not exist prevented from having access to the support person while on the premises.

NOTICE OF DISRUPTIONS IN SERVICE

Service disruptions may occur due to reasons that may or may not exist within the control or knowledge of Red Lobster Restaurants. In the event of whatsoever temporary disruptions to facilities or services that Guests with disabilities rely on to access or employ Red Lobster Restaurants' goods or services, reasonable efforts will be made to provide notice. In some circumstances such equally in the situation of unplanned temporary disruptions, accelerate notice may non be possible.

In the consequence that a notification needs to exist posted the following data will be included unless it is not readily available or known:

Goods or services that are disrupted or unavailable
Reason for the disruption
Predictable duration
A clarification of alternative services or options

When disruptions occur Cerise Lobster Restaurants volition provide notice by:

Posting notices in conspicuous places including at the point of disruption, at the main entrance and the nearest accessible entrance to the service disruption and/or on the Red Lobster Eating house's website
Contacting Guests with appointments
Verbally notifying Guests when they are making a reservation or date
By whatsoever other method that may be reasonable nether the circumstances

GUEST FEEDBACK

The ultimate goal of Scarlet Lobster Restaurants is to run across and surpass our invitee's expectations while serving guests with disabilities. Comments on our services regarding how well those expectations are existence met are welcome and appreciated.

Feedback can be provided verbally to whatsoever manager that is in the eating place, or via our online Invitee Satisfaction system which is outlined on the bottom of your guest check. You may as well contact us via the internet at www.redlobster.com/contact-us.

Complaints volition be addressed according to complaint categories already established in our company'south complain management procedures.

TRAINING

Red Lobster Restaurants will provide training for all employees that engage with Red Lobster Restaurant'south Guests, on how to effectively collaborate with Guests with disabilities. In improver, everyone who is involved with and/or influences Guest feel policies and standard operating practices and procedures will receive this training. Training will be recorded and updated in respect to any changes to the policies, practices, or procedures surrounding accessibility for Guests with disabilities. Training will be provided within the showtime calendar week of employment.

Training will include:

A review of the purpose of the Accessibility for Ontarians with Disabilities Act, 2005.

A review of the requirements of the Customer Service Standards.

Instructions on how to collaborate and communicate with people with various types of disabilities.

Instructions on how to interact with people with disabilities who:

use assistive devices;
crave the assistance of a guide canis familiaris, service dog or other service fauna; or
require the use of a support person (including the handling of access fees).

Instructions on how to utilise equipment or devices that are bachelor at our premises or that we provide that may assistance people with disabilities.

Instructions on what to do if a person with a inability is having difficulty accessing your services.

Red Lobster Restaurants' policies, procedures and practices pertaining to providing accessible customer service to Guests with disabilities.

Observe OF AVAILABILITY AND FORMAT DOCUMENTS

Crimson Lobster Restaurants shall notify Guests that the documents related to the Guest Service Standards are available upon request and in a format that takes into account the Guest's inability. Notification will be given past posting the information in a conspicuous place endemic and operated by Red Lobster Restaurants, the Red Lobster Restaurants' website and/or any other reasonable method.

MODIFICATION TO THIS OR OTHER POLCIES

Any policy of Cerise Lobster Restaurants that does not respect and promote the dignity and independence of people with disabilities volition be modified or removed. This document is bachelor in an alternating format on asking. This policy and related procedures volition be reviewed every bit required in the event of legislative changes.

PUBLIC SPACES

Ruddy Lobster shall incorporate accessibility into public spaces where applicative for Red Lobster to do so under the Blueprint of Public Spaces in new build or with an extensive renovation. **

ADMINISTRATION

If you have any questions or concerns nearly this policy or its related procedures delight contact Reddish Lobster:

Reddish Lobster Canada

PO Box 68, STN A

Etobicoke, Ontario

M9C 4V2

Tel: 437-887-1010 Fax: 407-289-5680

This policy will be reviewed on an almanac basis, or when there are changes to legislation, procedures and/or practices.